Terms of Service
Please read these terms carefully before using Secure360. They govern your rights and responsibilities when using our platform.
Agreement to Terms
By accessing or using Secure360 ("the Service") at secure360.com or through our mobile application, you agree to be bound by these Terms of Service.
If you are using the Service on behalf of a company, you represent that you have the authority to bind that company to these Terms.
Description of Service
Secure360 provides workforce management software built for security teams and mobile workforces.
GPS check-in / out
Geofenced attendance tied to each site boundary.
Scheduling
Shift planning and rota management across sites.
Time & attendance
Worked hours tracked, approved and exported.
Incident reporting
Structured reports with photo evidence.
Patrol verification
QR and NFC checkpoint tour scanning.
Panic / SOS button
One-tap alerts with the officer's location.
Reporting & analytics
Operational and financial reporting.
Payroll & invoicing
Payslips and client invoices from worked hours.
Account Responsibilities
Using Secure360 comes with responsibilities, to keep the platform safe and trustworthy for everyone.
You agree to:
- Provide accurate and complete information
- Maintain the security of your login credentials
- Notify us immediately of any unauthorised access
- Use the Service only for lawful purposes
You agree NOT to:
- Spoof GPS locations or tamper with check-in data
- Track employees outside of approved working hours
- Reverse engineer or attempt to extract source code
- Share account credentials with unauthorised users
Subscription and Payment
Simple, transparent pricing — no lock-in contracts and no hidden fees.
4.1 Pricing
- Fees based on your selected plan
- Billed in advance, monthly or annually
- Prices exclude applicable taxes
4.2 Free trial
- 14-day free trial for new customers
- No card required to start
- Subscribe to continue after the trial
4.3 Cancellation
- Cancel any time from account settings
- No early termination fees
- No refunds for unused partial months
- Data exportable for 30 days
4.4 Payment methods
- Visa, MasterCard and American Express
- Bank transfer, annual plans only
Data Ownership
Clear ownership — your data belongs to you, the software belongs to us.
You own your data
All shift records, location logs and reports belong to your company. We do not claim ownership of your operational data.
We own the software
The Secure360 application, code and design are our intellectual property. All rights reserved.
Licence
We grant you a non-exclusive, non-transferable licence to use the Service for the duration of your active subscription.
Upon cancellation you may export all of your data. After 30 days, we delete it permanently.
Acceptable Use Policy
You may not use Secure360 to engage in any of the following:
Prohibited activities
- Violate any laws or regulations
- Infringe on intellectual property rights
- Harass, threaten or harm any person
- Interfere with the security or performance of the Service
- Use automated scripts or bots to manipulate check-ins
Service Level Commitment
We aim for 99.9% uptime. If uptime falls below 99.5% in a calendar month, excluding planned maintenance, you may request a service credit of 10% of your monthly fee.
Exclusions: downtime caused by your internet provider, mobile carrier, natural disasters or third-party APIs is not covered under this commitment.
Limitation of Liability
To the maximum extent permitted by law, the following limitations apply.
Secure360 is provided "as is", without warranties of uninterrupted or error-free operation.
We are not liable for indirect, incidental or consequential damages of any kind.
Our total liability is limited to the fees you paid in the previous three months.
We are not responsible for losses resulting from a delayed panic button response — emergency services are ultimately responsible.
Indemnification
You agree to indemnify and hold Secure360 harmless from any claims, losses or expenses (including legal fees) arising from:
- Your misuse of the Service
- Your violation of these Terms
- Your violation of any applicable laws
Modifications to Terms
We may update these Terms from time to time. Material changes will be notified by email or in-app notification at least 14 days in advance.
Continued use of the Service after that period constitutes your acceptance of the updated Terms.
Governing Law
These Terms are governed by applicable law. Any disputes shall be resolved through the appropriate legal channels. For questions about jurisdiction, please contact our legal team directly.
Questions about these terms?
Our team is happy to clarify anything before you commit.